Website & B2B Platform Terms of Use and Service

Atyourtime Technology Limited is registered in England and Wales under company number 12159231. Registered office: 1 Warner House, Harrovian Business Village, Bessborough Road, Harrow, Middlesex, England, HA1 3EX.

A service contract may consist of an Order Form, Statement of Work (“SOW”), Service Level Schedule (“SLA”), Data Processing Agreement (“DPA”), these Terms and any product-specific schedule expressly incorporated. If documents conflict, the following order applies unless the Order Form says otherwise: (1) signed Order Form/SOW; (2) DPA for data-protection matters; (3) SLA for service-level matters; (4) product/service schedule; (5) these Terms. Website marketing content does not override an agreed contract.

You may use business services only if you are acting for a business or organisation and have authority to bind it. You must provide accurate information and ensure authorised users comply with the applicable contract.

Depending on the applicable Order Form, Atyourtime Technology may provide Tag & Scan verification services, SaaS functionality, white-label modules, APIs and integrations, solution provisioning, managed services, technical talent/resource services, pilots or other agreed technology services. Availability, features, volumes, environments, implementation, support and deliverables are those stated in the applicable contract, not general website descriptions.

AGE is Atyourtime’s internal commercial and growth-intelligence system unless a separate written agreement expressly grants access to a customer-facing capability. External agent/affiliate functionality may be provided through AMM or another expressly named service.

• Keep credentials confidential and use reasonable security controls.
• Do not share named-user credentials except where the service expressly permits it.
• Notify us promptly of suspected unauthorised access or security incidents affecting the service.
• We may require MFA, role-based access and other security controls.
• You are responsible for activity carried out by authorised users and for promptly removing access that is no longer required.

You must not use the website or services unlawfully, fraudulently or in a way that compromises security, availability, integrity or the rights of others. You must not attempt unauthorised access; bypass usage/security controls; introduce malicious code; conduct abusive automated extraction; interfere with other customers; use the service to infringe rights; or reverse engineer, decompile or derive source code except to the limited extent such restriction is prohibited by law.

You remain responsible for the legality, accuracy and quality of data, content and instructions you provide, and for having the rights and notices needed to provide them to us. You are responsible for your operational processes, end-user relationships, regulatory obligations and third-party systems except to the extent an Order Form expressly assigns responsibility to Atyourtime Technology.

Each party will comply with applicable data protection law. Where Atyourtime Technology processes personal data on behalf of a customer as processor, the parties will enter into or incorporate an appropriate DPA containing the required processor terms. For Atyourtime’s own account, prospect, security, billing and business-administration processing, Atyourtime Technology may act as controller as described in the Privacy Notice.

Atyourtime Technology and its licensors retain all rights in the platform, software, APIs, documentation, designs, templates, methods, know-how, brands, verification technology, pre-existing materials and improvements, except where a signed agreement expressly states otherwise. During the applicable subscription or service term, we grant the customer a limited, non-exclusive, non-transferable right to use the contracted service for its internal business purposes, subject to the agreement.

Customer data and customer-owned materials remain the customer’s property. The customer grants us the rights reasonably necessary to host, process, transmit and use them to provide, secure and support the contracted service.

Branding, configuration and bespoke development are governed by the applicable SOW. Unless expressly agreed otherwise, Atyourtime Technology retains its pre-existing technology, reusable components, frameworks, methods and generic improvements. Ownership or licensing of customer-specific deliverables must be stated in the SOW. Nothing on the website promises transfer of source code or ownership by default.

Managed Services apply only to the systems, environments, hours, responsibilities and service levels stated in the applicable service schedule. Customer dependencies, third-party systems and excluded services must be identified. Availability targets, response times and service credits apply only where expressly stated. We may perform maintenance and emergency changes in accordance with the agreed change/incident process.

A proof-of-value pilot, trial, sandbox or evaluation is time-limited and intended to test agreed assumptions or success criteria. Unless expressly stated, it is not a production service, does not carry production service levels, may have usage limits, and may be withdrawn or converted to a paid service at the end of the evaluation period. Data and exit arrangements should be stated in the pilot terms or Order Form.

Where we provide technical talent, staff augmentation or placement services, the commercial model, candidate introduction protection, fees, engagement status, substitution, timesheets, confidentiality, IP, background/eligibility checks, non-solicitation and any replacement period will be governed by a separate Talent/Resource Schedule or agreement. General website descriptions do not guarantee a candidate’s availability, certification, start date or suitability for a particular regulated role.

Fees, billing frequency, usage allowances, overages, implementation charges and payment method are stated in the Order Form or checkout. Unless stated otherwise, fees exclude VAT and other applicable taxes. Recurring subscriptions renew for the period stated in the Order Form or checkout unless cancelled in accordance with the applicable cancellation terms. We may suspend paid services for undisputed overdue amounts after appropriate notice. Statutory interest and recovery costs may apply to late commercial payments where permitted by law.

Website prices marked “from” or “indicative” are not binding quotations. A binding price arises only through an accepted online order or executed Order Form/SOW.

Cancellation and renewal rights depend on the purchased service and are stated at checkout or in the Order Form. Unless an Order Form provides otherwise, prepaid recurring fees are non-refundable once the relevant service period begins, except where required by law or where Atyourtime agrees a service credit/refund. Usage charges and completed professional services remain payable. This B2B policy does not remove any mandatory rights that cannot lawfully be excluded.

Services may interoperate with third-party platforms selected by us or the customer. Third-party services are subject to their own terms and availability. We are not responsible for failures caused solely by a third party outside our reasonable control, but where an integration is within a contracted Managed Service boundary we will perform the agreed monitoring, escalation or remediation responsibilities.

Each party must protect the other party’s confidential information using at least reasonable care, use it only for the agreement, and disclose it only to people who need it and are bound by appropriate confidentiality duties, except where disclosure is required by law. Standard exclusions apply to information that is public without breach, already lawfully known, independently developed or lawfully received from a third party.

We will provide contracted services with reasonable skill and care. We do not warrant that every service will be uninterrupted or error-free, that every integration or third-party service will remain available, or that use of verification technology eliminates operational loss, fraud, disputes or regulatory risk. Customers remain responsible for determining whether a service is suitable for their operational and regulatory requirements.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or other liability that cannot legally be excluded.

Subject to the preceding paragraph and any different liability terms in an Order Form: neither party is liable for indirect or consequential loss; loss of profit, revenue, anticipated savings, goodwill or business opportunity is excluded to the extent legally permitted; and each party’s aggregate liability arising from the service in a contract year is capped at the fees paid or payable for the affected service during the 12 months preceding the event giving rise to the claim. The Order Form may set different caps for data protection, confidentiality, IP infringement or other risks.

We may suspend access where reasonably necessary to address a security risk, unlawful use, material breach, non-payment, threat to platform integrity or legal/regulatory requirement. Where practicable, we will give notice and limit suspension to the affected service or user. Emergency action may be taken without advance notice.

Termination rights are stated in the Order Form. Either party may terminate for an uncured material breach after any applicable cure period, or immediately where insolvency or a serious breach justifies it under the agreement. On termination, access ends, accrued fees remain due, and each party must follow agreed data return/deletion and transition obligations. Provisions intended to survive termination continue in force.

We may improve or modify online services over time. We will not use a general website update to remove a material contracted commitment during a committed term unless the agreement permits it. We may update these Terms prospectively. Material changes affecting an existing paid service will be notified in a reasonable manner and will take effect as stated in the notice or at renewal where appropriate.

We will not publish a customer’s name, logo, confidential information or case study as an endorsement without the permission required by the applicable agreement. Approved case studies may identify agreed outcomes and evidence, subject to customer approval and any confidentiality restrictions.

Neither party may assign the agreement except as permitted in the Order Form or in connection with a genuine corporate reorganisation or sale, subject to applicable protections. Neither party is liable for delay caused by events beyond reasonable control, subject to reasonable mitigation. Failure to enforce a right is not a waiver. If a provision is unenforceable, the remainder continues. No person other than the parties has rights under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated. The agreement is the entire agreement concerning its subject matter, subject to liability that cannot be excluded for fraud.

These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, unless the applicable Order Form expressly provides another dispute-resolution mechanism.

Legal: legal@atyourtimetechnology.com. Privacy: privacy@atyourtimetechnology.com. Registered office: Atyourtime Technology Limited, 1 Warner House, Harrovian Business Village, Bessborough Road, Harrow, Middlesex, England, HA1 3EX.